Privacy Policy

*Last Updated: November 30, 2025

1. Introduction

Welcome to OrbitPrep ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TOEFL preparation service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

Account Information: Name, email address, password
Profile Information: Study preferences, target scores, university information
Payment Information: Billing details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on the platform
Device Information: IP address, browser type, operating system
Cookies and Tracking: We use cookies to enhance your experience (see Cookie Policy below)

2.3 Test Performance Data

Practice test scores and responses
Study progress and completion rates
Performance analytics and trends

2.4 Demo Interview Data

When you use our simulated demo interview service, we collect:

Audio/Video Recordings: Your interview responses (if you choose to record)
Interview Responses: Text transcriptions of your answers
Performance Metrics: Communication skills assessment, response quality, confidence indicators
Session Data: Interview duration, questions asked, completion status
Feedback Data: AI-generated feedback and improvement suggestions

Important Notes:

Demo interview recordings are stored securely and used only for your review and improvement
We use AI services (OpenAI, Google Gemini) to analyze your responses and provide feedback
Your interview data is never shared with immigration authorities or government agencies
You can request deletion of your interview recordings at any time
Interview data is retained for the duration of your account unless you request earlier deletion

3. How We Use Your Information

We use your information to:

Provide Services: Deliver TOEFL preparation materials and track your progress
Demo Interview Service: Analyze your interview responses using AI to provide feedback and improvement suggestions
Personalize Experience: Customize content based on your performance and goals
Communication: Send important updates, notifications, and support messages
Improve Services: Analyze usage patterns to enhance our platform
Payment Processing: Process subscriptions and payments
Legal Compliance: Comply with legal obligations and protect our rights

Demo Interview Specific Uses:

Process and transcribe your interview recordings
Generate AI-powered feedback on your responses
Identify areas for improvement in communication skills
Track your progress across multiple practice sessions
Provide personalized recommendations for interview preparation

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Payment processors (Stripe, LemonSqueezy, etc.)
Email service providers (Plunk, Resend)
Cloud hosting providers
Analytics services
AI service providers (OpenAI, Google Gemini) for demo interview analysis and feedback
Audio/video processing services for interview recordings

Important: Your demo interview data is processed by AI services solely to provide feedback and improve your preparation. We do not share your interview recordings or personal information with immigration authorities, embassies, or government agencies.

4.2 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or security issues
Protect user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Secure authentication systems
Regular security audits
Access controls and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request a copy of your personal data
Export your data in a machine-readable format

6.2 Correction and Deletion

Update or correct your personal information
Request deletion of your account and data

6.3 Opt-Out Rights

Unsubscribe from marketing emails
Disable cookies through browser settings
Opt out of certain data collection

6.4 GDPR Rights (EU Users)

Right to restriction of processing
Right to object to processing
Right to lodge a complaint with supervisory authorities

6.5 CCPA Rights (California Users)

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell data)

7. Data Retention

We retain your information for as long as:

Your account is active
Necessary to provide services
Required by law or for legitimate business purposes

After account deletion, we may retain certain information for:

Legal compliance (typically 7 years)
Dispute resolution
Fraud prevention

8. Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

Standard contractual clauses
Privacy Shield frameworks (where applicable)
Adequacy decisions

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies: Required for the Service to function
Performance Cookies: Help us understand how you use the Service
Functional Cookies: Remember your preferences
Analytics Cookies: Track usage patterns (Google Analytics, Mixpanel, etc.)

10.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

11. Third-Party Services

Our Service integrates with third-party services:

Authentication: Google, Microsoft OAuth
Payments: Stripe, LemonSqueezy, Polar
Analytics: Google Analytics, Mixpanel, Plausible
Email: Plunk, Resend
AI Services: OpenAI, Google Gemini

Each third-party service has its own privacy policy governing their use of your information.

12. Do Not Track Signals

We currently do not respond to Do Not Track (DNT) signals. We may adopt a DNT policy in the future.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new policy on this page
Updating the "Last Updated" date
Sending an email notification (for material changes)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@orbitprep.com

15. Specific Regional Information

15.1 European Union (GDPR)

Our legal basis for processing your data:

Consent: When you agree to our terms
Contract: To provide services you've requested
Legitimate Interest: To improve our services
Legal Obligation: To comply with laws

15.2 California (CCPA)

California residents have specific rights under CCPA. We do not sell personal information. For CCPA requests, contact privacy@orbitprep.com.

15.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate.

16. Your Consent

By using our Service, you consent to our Privacy Policy and agree to its terms.